TERMS & CONDITIONS

1. Agreement

By requesting a quote, paying a deposit, placing an order, accepting delivery or installation, or accepting an invoice, the customer agrees to these Terms & Conditions.

These Terms apply to all products and services supplied by Allinone Blinds & Sheer unless otherwise agreed in writing.

2. Quotes

• All quotes are valid for 14 days unless otherwise stated.
• Quotes are based on measurements provided by the customer or taken by our team.
• Any variation to measurements, product specifications, materials, installation requirements, or site conditions may result in a revised quote.
• Materials and fabrics are subject to supplier availability.
• Prices may change if supplier costs increase prior to order confirmation.

3. Deposit & Order Confirmation

• A minimum 50% deposit is required to confirm any order.
• No production, manufacturing, or scheduling will occur until the deposit has cleared.
• The deposit covers materials, manufacturing, ordering, and administration costs.

Due to the custom-made nature of window furnishings, deposits are non-refundable once production has commenced, except where required under Australian Consumer Law.

4. Custom-Made Products

All blinds, sheers, curtains, shutters and window furnishings supplied by Allinone Blinds & Sheer are custom manufactured to order.

We do not provide refunds or cancellations for:

• Change of mind
• Incorrect measurements provided by the customer
• Fabric, colour, or material selections chosen by the customer
• Colour variations between samples, catalogue images, and final products

Product colours and textures may vary slightly due to lighting, screen displays, or manufacturing batches.

5. Installation

• Installation dates are estimates only and subject to product availability and scheduling.
• Customers must ensure clear and safe access to installation areas.
• We are not responsible for pre-existing structural issues, weak walls, window frame damage, or concealed services.
• Additional labour required due to site conditions may incur additional charges.

6. Final Payment

The remaining balance (50%) is strictly payable immediately upon completion of installation, unless otherwise agreed in writing.

Completion of installation constitutes acceptance of the works.

Failure to make payment on the day of installation will result in the account being treated as overdue.

7. Late Payment – Consequences

7.1 Removal of Discounts

If payment is not received by the due date:

• Any promotional pricing or negotiated discounts will be automatically withdrawn.
• The invoice will revert to standard full pricing.

7.2 Administrative Charges

Overdue accounts may incur administrative charges including:

• $35 administration fee per overdue email notice
• $30 charge per Final Notice / Payment Reminder letter
• Reasonable account management charges

7.3 Interest Charges

Interest may be charged on overdue amounts at 19% per annum, calculated daily until the balance is paid in full.

7.4 Debt Recovery

If an account remains unpaid, the company may:

• Refer the account to a debt collection agency
• Commence legal recovery action
• Lodge claims through VCAT or relevant courts

The customer agrees to pay all reasonable recovery costs, including:

• Debt collection fees
• Legal fees
• Tribunal filing fees
• Enforcement costs

to the extent permitted by law.

8. Retention of Title (Ownership of Goods)

All goods supplied by Allinone Blinds & Sheer remain the property of the company until full payment has been received.

Ownership does not transfer to the customer until all outstanding invoices are paid in full.

9. Right of Entry & Removal of Goods

If payment remains outstanding beyond the agreed payment terms:

The customer authorises Allinone Blinds & Sheer to enter the property during reasonable hours to recover or remove goods supplied that remain unpaid.

The customer agrees that:

• Any damage resulting from removal necessary to recover goods is not the responsibility of the company.
• Costs associated with removal or recovery may be charged to the customer.

This clause applies only to the extent permitted by law.

10. Suspension of Warranty

Where an account is overdue:

• All product and installation warranties will be suspended.
• No service visits, repairs, or adjustments will be provided.

Warranty coverage will only resume after full payment is received.

This does not exclude guarantees provided under Australian Consumer Law.

11. Warranty

11.1 Product Warranty

Warranty applies to manufacturing defects under normal use conditions.

Warranty does not cover:

• Misuse or accidental damage
• Incorrect cleaning or maintenance
• Normal wear and tear
• Damage caused by third parties

11.2 Installation Warranty

We provide workmanship warranty on installations completed by our team.

Warranty is conditional upon full payment being received.

This warranty operates in addition to rights under Australian Consumer Law.

12. Limitation of Liability

To the extent permitted by law, our liability is limited to:

• Repair
• Replacement
• Refund of the product supplied

Nothing in these Terms excludes, restricts, or modifies rights under Australian Consumer Law.

13. Website Disclaimer

Information provided on our website is for general information purposes only.

• Product colours may vary from images
• Prices may change without notice
• Website information may contain errors or updates

We are not liable for reliance on website information.

14. Acceptance

Acceptance of a quote, invoice, order confirmation, delivery, or installation confirms that the customer agrees to all Terms & Conditions.

Full Terms & Conditions are available on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes may be referred to VCAT (Victorian Civil and Administrative Tribunal) or the relevant court.

16. Order Cancellation & Variations

16.1 Cancellation Before Production

Orders may only be cancelled before production or material ordering has commenced.

If cancellation is requested at this stage:

• The deposit may be partially retained to cover administration, consultation, measurement, and ordering costs.
• Any non-refundable supplier charges will be deducted from the deposit.

16.2 Cancellation After Production Has Started

Once materials have been ordered or manufacturing has commenced, the order cannot be cancelled.

All products supplied by Allinone Blinds & Sheer are custom-made to order and cannot be resold.

If a customer cancels after production has commenced:

• The full contract price remains payable, or
• The deposit will be fully forfeited, and
• The customer may be liable for additional costs already incurred.

16.3 Variations to Orders

Any request to change:

• product type
• fabric
• colour
• measurements
• installation requirements

after order confirmation may result in additional charges and revised production timelines.

If production has already commenced, variations may not be possible.

16.4 Delayed Installation by Customer

If the customer delays installation for more than 30 days after goods are ready:

• The order may be considered complete and payable in full, and
• Storage fees may apply for holding manufactured goods.

16.5 Customer Site Not Ready

If installation cannot proceed due to:

• incomplete construction
• unsafe site conditions
• inaccessible windows or work areas

a rebooking or return visit fee may apply.